Secure Messaging
The Messages tab provides a secure channel to communicate with the practice about your referred clients.
Sending a Message
- Go to the Messages tab
- Click New Message
- Select the client the message relates to
- Write your message
- Click Send
Reading Messages
Messages from the practice appear in your Messages tab. Unread messages show a badge count in the navigation.
Click on a message to read it. It will be marked as read automatically.
What to Use Messaging For
- Requesting additional information about a referral outcome
- Providing updates relevant to the client's care
- Coordinating care planning
- Asking administrative questions
Important Notes
- Messages are stored securely and form part of the clinical audit trail
- Do not include sensitive personal information that is not relevant to the client's care
- Response times depend on the practice — they will reply when available
- Check the Messages tab for replies — unread messages show a badge count in the navigation