Welcome to the Client Portal
The Client Portal is your personal space to manage appointments, complete forms, view invoices, and communicate with your practitioner — all from your phone, tablet, or computer.
What you can do
- View and manage appointments — See upcoming sessions, book online, request a reschedule, cancel, or join telehealth
- Complete forms and assessments — Fill out intake forms, consent forms, and questionnaires sent by your practitioner
- View invoices and make payments (under Billing & funding) — See your billing history, pay online, download receipts, and manage payment plans
- Send secure messages — Communicate directly with your practitioner or practice team
- Access your documents — View and download letters, reports, and other documents shared with you, or upload documents for your practice
- Track your progress — View outcome measures and progress over time
- Work through your plan — My Plan gathers everything your practitioner has assigned — forms, questionnaires, trackers, practices, learning modules and programmes — plus your own tasks, in one place
- Use the Library — Guided practices like breathing exercises and meditations you can use any time, no assignment needed
- Manage consents — Review, renew, or withdraw your consents at any time
- Safety plan — Access your personalised safety plan and emergency contacts if your practitioner has shared one with you
- Notifications — View your notification inbox and choose how you receive reminders
Getting help
If you need assistance, you can:
- Use the Help section in the portal, which includes AI-powered chat support, help articles, and support tickets
- Browse the help topics in the sidebar
- Contact your practice directly through the portal
- Check the FAQ for common questions
Privacy and security
Your information is protected by Australian privacy laws. Only your practitioner and authorised staff can access your records. You can export your personal data or request data deletion at any time. Learn more about privacy and security.