Skip to main content

Troubleshooting

Find solutions to common issues in Praxi.

Troubleshooting Guides​

Frequently Asked Questions​

Before You Start​

Try these first:

  1. Refresh the page - Press Cmd+R
  2. Clear browser cache - See instructions below
  3. Try incognito mode - Rules out browser extensions
  4. Check system status - Visit praxi.au/trust/status

Clearing Browser Cache​

Chrome​

  1. Press Cmd+Shift+Delete
  2. Select "Cached images and files"
  3. Click "Clear data"
  4. Refresh Praxi

Safari​

  1. Safari → Settings → Privacy
  2. Click "Manage Website Data"
  3. Search for "praxi"
  4. Remove and refresh

Edge​

  1. Press Ctrl+Shift+Delete
  2. Select "Cached images and files"
  3. Click "Clear now"
  4. Refresh Praxi

Common Quick Fixes​

Page won't load​

  1. Check your internet connection
  2. Try a different browser
  3. Check praxi.au/trust/status

Can't find something​

  1. Use Cmd+K to search
  2. Check if you have the right permissions
  3. Ask your administrator

Something looks wrong​

  1. Refresh the page
  2. Clear browser cache
  3. Try a different browser

Feature not working​

  1. Check if you have permission for that feature
  2. Try logging out and back in
  3. Try a different browser or incognito mode

Getting Help​

If you can't solve the problem:

  1. Note down the exact error message
  2. Note what you were trying to do
  3. Take a screenshot if helpful
  4. Contact support

Report a Bug​

Found a bug? Help us fix it:

  1. Describe what happened
  2. Describe what you expected
  3. Include steps to reproduce
  4. Report it via Help & Support → Send feedback, Quick create → Send feedback, or email hey@praxi.au

Was this page helpful?