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Understanding Credits

The Contractor Portal uses a prepaid credit system. You purchase or are allocated credits, and bookings are deducted from your balance.

One credit covers one hour of booking time (with a one-credit minimum per booking).

How Credits Work​

  1. The practice can allocate credits when they set up your account
  2. You can purchase additional credits through the portal
  3. When you make a booking, one credit per hour is deducted from your balance
  4. If a booking is cancelled, its credits are automatically refunded

Viewing Your Balance​

Your current credit balance is shown on the Dashboard and the Credits tab. It updates as bookings are made or cancelled.

Purchasing Credits​

  1. Go to the Credits tab
  2. Choose a credit package — some include bonus credits — or enter a custom number of credits (from 10 up to 1,000, in multiples of 10). The exact price in AUD is shown before you pay
  3. Click Pay — you'll be taken to a secure card checkout
  4. Credits are added to your balance as soon as the payment completes

A GST tax invoice is generated automatically for every purchase — see Viewing Invoices.

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Custom top-ups are priced from the practice's credit packages. If the practice hasn't set up any packages, custom top-up is unavailable and the portal will say so — contact the practice about purchasing credits.

Credit Adjustments​

The practice can also adjust your credits manually (for example, to correct an error or apply a promotional credit). You will see these adjustments in your credit history with a note explaining the reason.