Frequently Asked Questions

Access and Login

How do I log in? Enter your email address on the login page and click Send Code. A 6-digit code will be sent to your email. Enter the code to log in.

I didn't receive my code. Check your spam or junk folder. If it still hasn't arrived after a few minutes, click Resend Code. If the problem persists, contact the practice.

I'm locked out of my account. After 3 failed login attempts, your account is locked for 15 minutes — the login page shows how long is left. Wait for the lock to expire and try again, or contact the practice: resetting your portal access clears the lock straight away.

Bookings

Can I book any room? You can book any resource the practice has made available to contractors. Some resources may be restricted — if you cannot see a resource, contact the practice.

What happens if I cancel a booking? The booking's credits are automatically refunded to your balance.

Can I book on behalf of someone else? No — bookings are tied to your contractor account. Each contractor manages their own bookings.

Credits

How do I get more credits? Purchase a credit package on the Credits tab (or a custom top-up of at least 10 credits), or ask the practice to allocate credits to your account.

Is there a minimum purchase? Custom top-ups start at 10 credits, purchased in multiples of 10. The price in AUD is shown before you pay.

Do I get a receipt? Yes — a GST tax invoice is generated for every purchase under the Invoices tab.

General

Is my data secure? Yes. All data is encrypted in transit and at rest, your login uses one-time codes with an httpOnly session cookie, and the portal is separate from the practice's clinical systems — it holds no client health information.

Who can see my bookings? Practice administrators can see your bookings. Other contractors cannot see your booking history.