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Refer a patient to a Praxi practice

This page is for referrers — GPs, psychiatrists, paediatricians, NDIS plan managers, EAP coordinators, schools, and any other professional sending a patient or client to a practice that uses Praxi.

Every Praxi practice can publish their own referrer page at https://app.praxi.au/refer/<their-slug> with practice-specific pathways and contact details. The information below describes the pathways available across the platform — the practice you're referring to chooses which ones they accept.

The fastest pathway: online referral form​

Most Praxi practices accept referrals via a public online form at https://app.praxi.au/enquire/<practice-slug>. The form:

  • Takes 2–3 minutes to complete.
  • Captures patient demographics, presenting concern, funding source, and urgency.
  • Lands directly in the practice's intake pipeline.
  • Triggers the practice's automation — they're notified immediately if you flag the referral as urgent.

You'll typically get an automated acknowledgement within minutes, and a clinical response within the practice's stated SLA (often 1–3 business days).

Other pathways​

Depending on what the practice has enabled, you may also be able to refer via:

Secure email​

The practice publishes a practice-configured intake email address. Send your referral letter as you would to any other clinical inbox. The practice's team reviews it and adds the referral.

HealthLink / Medical-Objects​

If you already use HealthLink, Argus, or Medical-Objects EDI messaging, the practice can give you their EDI code. Referrals sent this way appear in their intake pipeline alongside online and email referrals.

Fax​

For practices that still accept fax, the number appears on their public page. Faxes are typically scanned and ingested manually within one business day.

Phone​

Speak directly to the practice's intake team for urgent referrals or to discuss complex cases. The phone number is on the practice's public page.

Referrer Portal access​

For frequent referrers (e.g. you send several patients a month), the practice can set you up with Praxi Referrer Portal access. The portal lets you:

  • Track every referral you've sent.
  • See outcomes once consent is given.
  • Read progress reports the practice has shared.
  • Submit new referrals with patient details pre-filled.

Portal access is arranged by the practice — contact them directly to be set up. You'll receive an invitation email with the portal link, and you sign in with a one-time code sent to your email.

What information should I include?​

A complete referral typically includes:

  • Patient details: name, date of birth, contact info (phone, email), Medicare/DVA card (if applicable).
  • Funding source: Medicare MHCP, NDIS, EAP, WorkCover, TAC, or private.
  • Presenting concern: brief clinical context — what's bringing them to therapy?
  • Risk indicators: any safety concerns, recent hospital admissions, current risk to self or others.
  • Urgency: urgent (within 1 week), soon (within 2-4 weeks), or routine.
  • Your details: your name, provider number, practice, contact info.
  • Mental Health Care Plan (for Medicare MHCP): if you've prepared an MHCP for the patient, please attach it.

What happens after I refer?​

  1. Acknowledgement — usually instant for online forms; within one business day for email/fax.
  2. Triage — the practice reviews the referral within their SLA (typically 1–3 business days for routine, 24 hours for urgent).
  3. Decision — accept, waitlist, or decline (with reason).
  4. Contact — if accepted, the practice contacts the patient directly to schedule the first appointment.
  5. Follow-up — if you've signed up to the referrer portal, you'll see status updates and (with consent) outcome reports.

What if I haven't heard back?​

Most practices respond within their stated SLA. If you haven't heard:

  1. Check the practice's published wait times on their /refer/ page — they may explicitly state when to expect a response.
  2. Contact the practice directly via phone — sometimes referrals get delayed by funding-source verification (e.g. Medicare card lookups).
  3. Resend via a different pathway if you suspect the original didn't arrive (rare, but it happens with fax).

Privacy​

Referrals are PHI and are handled under the Privacy Act 1988 (APP 11.1): encrypted at rest, transmitted over TLS, and only accessible to the practice's authorised staff. Praxi does not share referral data with any third party.