Voice Transcription Troubleshooting

Microphone Not Detected

Ensure your microphone is connected and recognised by your operating system.
When Praxi requests microphone access, click Allow. If you previously denied access, update permissions in your browser under Site Settings > Microphone.
On macOS, verify your browser appears in System Settings > Privacy & Security > Microphone.
Close other applications that may be holding exclusive access to the microphone.

The audio quality indicator in the session toolbar reflects real-time signal quality.

Indicator	Meaning	Action
Green	Good signal, clear audio	No action needed.
Amber	Moderate noise or low volume	Move the microphone closer or reduce background noise.
Red	Clipping, excessive noise, or very low signal	Check your microphone gain in operating system settings. Use a headset or external microphone.

Avoid using the built-in laptop microphone in noisy environments. A USB or Bluetooth headset significantly improves transcription accuracy.

Voice transcription is available on Team plans and above. Solo plan users have access to batch (post-session) transcription only.
Recording consent must be obtained from the client before transcription can begin. Check that the consent dialog has been completed.
Verify your internet connection is stable. Streaming transcription requires a continuous connection to the server.
If the Start Transcription button is greyed out, ensure you have AI processing consent enabled in Settings > AI Preferences.

Speak clearly and at a moderate pace. Rapid speech or heavy accents may reduce accuracy.
Reduce background noise: close windows, turn off fans, and use a quiet room.
For couples or group sessions, ensure each speaker is within range of the microphone. Consider using a conference microphone for group settings.
Praxi uses Australian English language models by default. If your sessions are conducted in another language, contact support to discuss availability.
The system improves accuracy over time as it learns speaker patterns within a session.

Live clinical notes are generated progressively during the session (approximately every five minutes). If notes are not appearing:

Confirm you are on a Team or higher plan.
Check that AI processing consent is enabled for the session.
Ensure the session has been running for at least five minutes with sufficient speech content.
If notes stop updating mid-session, check your internet connection. The system reconnects automatically after brief interruptions.

Session memory is created when a clinical note is signed. If memory does not appear for a session:

If transcription issues persist, contact support at hey@praxi.au and include the session ID and a description of the audio environment.