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Contact Support

Can't find the answer you need? We're here to help.

Contact methods​

In-app: Help & Support (recommended)​

Once signed in, open Help & Support from the navigation menu. From there you can:

  1. Chat with Praxi Support — AI answers most questions in seconds; ask to speak to a person any time. A human on the Praxi team typically replies within 1 business day.
  2. Send feedback — report a bug, suggest a feature, or share what you like.
  3. Browse documentation — this help centre.
  4. My requests — view and reply to your open support tickets and feedback.

You can also open the same conversation from Help → Contact Praxi Support.

Your support conversation is private between you and Praxi — colleagues and practice owners cannot see it.

Other ways to open feedback when signed in:

  • Quick create (the + menu) → Send feedback
  • The feedback control on the navigation rail
  • Page-level feedback triggers where they appear in the surface chrome
No floating bubble

There is no floating feedback button in the bottom corner of the dashboard. Feedback opens from Help & Support, Quick create, or the anchored controls in the app chrome.

Email​

hey@praxi.au

Best for detailed questions, non-urgent issues, feature requests, bug reports, billing queries, and training requests for your team.

We aim to respond within one business day (AEST). For urgent issues, put URGENT in the subject line.

Phone​

Our support line is listed on praxi.au/contact.

Support ticket form​

Use the form at the bottom of this page to submit a ticket directly.

Before contacting support​

Help us help you faster:

  1. Check the docs — your answer might be here
  2. Try basic troubleshooting:
    • Refresh the page
    • Clear browser cache
    • Try a private/incognito window
  3. Gather information:
    • Exact error message
    • What you were trying to do
    • Steps to reproduce
    • Screenshots if relevant

What to include​

Required​

  • Your name and practice name
  • Your email address
  • Description of the issue

Helpful​

  • Screenshots showing the problem
  • Browser and operating system
  • When the issue started
  • Steps to reproduce

For billing issues​

  • Invoice number
  • Client name (or ID) — avoid clinical detail in email
  • Transaction date

Escalation​

If you haven't received a response:

  1. Check your spam folder
  2. Reply to your original email or open Help & Support → My requests so the thread stays together
  3. Re-send with URGENT in the subject if the issue has become time-critical

Status updates​

Check current system status:

  • praxi.au/trust/status — real-time status
  • Subscribe to updates for outage notifications

Submit a ticket online​

Submit a Support Ticket

Can't find your answer above? Send us a ticket and we'll get back to you.

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