Skip to main content

Google Review Requests

Praxi can invite clients to leave your practice a Google review by SMS or email. Requests are deliberately conservative: they only go to clients who have consented to marketing messages, and only when the client's most recent experience rating meets the threshold you set.

Setting it up​

  1. Go to Settings → Communications → Reviews.
  2. Turn on Review requests.
  3. Paste your public review link — in Google Business Profile, choose Ask for reviews and copy the short link (it looks like https://g.page/r/…/review).
  4. Choose a minimum experience rating. A review request is only offered for clients whose latest experience rating is at or above this number.
  5. Save.

You'll need permission to edit communication settings (practice owners and managers have this by default).

Sending a request​

From a client's record, use Request Google review. Praxi checks, in order:

  • Marketing consent — the client must have consented to marketing SMS or email (Spam Act 2003). Without it, the request is blocked.
  • The rating gate — if the client's latest experience rating is below your minimum, the request is blocked and the reason is shown.
  • Your configuration — requests are blocked while the feature is off or the review link is missing.

If all checks pass, the client receives a short message with your Google review link. The review itself happens on Google — Praxi never writes, edits, or publishes reviews on the client's behalf.

Why the rating gate?​

Asking a client who has just reported a poor experience to review you publicly is bad for the client and for you. The gate keeps requests to clients whose feedback suggests they'd genuinely want to share their experience. You can set the threshold to 1 to effectively disable the gate, but we don't recommend it.

Note that the gate only applies where a rating exists: a client who has never submitted an experience rating can still be sent a request regardless of your minimum setting.

AHPRA advertising rules

Reviews live on your Google Business Profile, which you don't control editorially. AHPRA's advertising guidance (National Law s133) restricts the use of testimonials in your own advertising — republishing Google reviews on your website or marketing materials is your responsibility to assess. Praxi's role stops at inviting the review.

Troubleshooting​

SymptomLikely cause
"Client has not consented to marketing SMS/email"Record marketing consent on the client's profile, and for SMS also make sure SMS reminders are enabled for the client.
"Review request blocked: rating below minimum"The client's latest experience rating is under your threshold.
Request option missing entirelyReview requests are switched off, or the review link isn't set.