Plans and Pricing
Praxi offers four plans: Student (free), Essentials, Pro, and Enterprise. All prices are in Australian dollars and exclude GST (10% GST is added at checkout where applicable).
At a glance
| Plan | Monthly (per seat) | Annual (per seat/month) | Who it is for |
|---|---|---|---|
| Student | Free | Free | Verified students and provisional practitioners |
| Essentials | $59 | $49.17 | Solo or small practices needing core management |
| Pro | $119 | $99.17 | Practices wanting AI automation and advanced tools |
| Enterprise | Custom | Custom | Large groups and networks |
Pricing is per practitioner seat. Every practitioner who logs in and sees client data counts as one seat. Reception and admin staff who do not hold an professional registration are also counted as seats when they use clinical workflows.
Annual billing is charged as a single payment at the start of each year and is 2 months free (pay 10 months, get 12).
Try Praxi free for 30 days
Every new practice gets a 30-day free trial of the Pro plan. You can explore the full feature set — AI agents, workflow builder, multi-location, and API access — before choosing a plan.
Praxi never auto-charges at the end of a trial. When your trial ends, you choose a plan and confirm payment before any charge is made. If you do not confirm, authorised existing-record viewing and export remain available under the retrieval arrangements. New clinical work and costly processing are restricted. This is separate from verified Student learning access.
You can also request a one-off 7-day trial extension from Settings → Subscription if you need more time to evaluate. Praxi reviews each request.
Student — Free
The Student plan is for verified students and provisional or supervised practitioners in an eligible registered or self-regulated profession.
What is included:
- Supervision log tracking (unlimited entries)
- CPD tracking and annual planning
- Full access to Praxi Academy content
- Case note templates and up to 5 clients, subject to supervision and lawful authority
- Knowledge base and resource library
- AI Assistant — 20 queries per month
- Mobile app access
What is not included:
- Independent practice outside your qualifications or registration
- Medicare, DVA, or NDIS billing
- Telehealth
To apply, go to Settings → Subscription → Student verification and submit your details. You can verify with a university email address, a provisional registration number or a student ID upload. Praxi reviews every submission manually, and Student access starts only once your eligibility is approved. Verification is valid for 12 months and can be renewed. Do not assume that Student access is a technically isolated sandbox. General marketing is an optional choice; declining it does not remove free learning access.
Essentials — $59/seat/month
The Essentials plan covers everything a solo or small practice needs to run day-to-day, including billing, telehealth, and a client portal.
Monthly: $59 per seat · Annual: $49.17 per seat per month (billed annually — $590/year, 2 months free)
What is included:
- Unlimited clients and appointments
- Clinical notes and custom templates
- Medicare, DVA, and NDIS billing
- EAP intake and contracts
- Telehealth (video sessions)
- Client portal and secure messaging
- 42 validated clinical assessments (a further 24 instruments are licence-gated — see the assessment library licensing note)
- AI Assistant — 1,000 credits per seat per month (Haiku model)
- 60 minutes voice transcription included per month
- 10 GB secure encrypted storage per seat
- Mobile app access
- Up to 10 active automated workflows (system templates only; you can enable, configure, and adjust variables but not build custom workflows)
- Practice reports (financial, BAS and GST summaries, practitioner comparison, compliance reports)
- Staff management (rosters, leave, contracts, and WWCC tracking)
- Approvals workflow (multi-step clinical approval routing including supervisor sign-off)
- Help desk (internal ticketing and escalation routing for client support)
- Engagement triggers (recall reminders, no-show follow-up, intake)
- Communication templates and bulk messaging
- Functional pathology ordering and supplement protocols (naturopathy and complementary medicine)
Extras available as add-ons:
- SMS appointment reminders — prepaid packs ($14 / 100 messages, $59 / 500, $99 / 1,000)
- Voice transcription overage — prepaid packs (for example $39 for 300 minutes)
- Extra storage — $2/month per 10 GB
- Extra locations — $19/month each
Limits:
- 1,000 client records per seat
- 1 practice location (additional locations via add-on)
- 5 custom fields
Pro — $119/seat/month
The Pro plan includes everything in Essentials and adds AI automation, the visual Workflow Builder, multi-location support, and API access.
Monthly: $119 per seat · Annual: $99.17 per seat per month (billed annually — $1,190/year, 2 months free)
What is included (in addition to Essentials):
| Feature | Description |
|---|---|
| Voice transcription | 20 hours included per month (vs 60 minutes on Essentials) |
| AI Receptionist | Handles inbound enquiries via website chat, client portal, email and SMS. 100 handled conversations/month included in Pro; full-time add-on ($199/month per practice) provides fair-use 1,500 conversations/month then $0.20 each, with a 30-day free trial. Casual rate: $0.50 per handled conversation (default $100/month cap, practice-adjustable). Phone calls are not answered by AI. |
| AI Client Summary | AI-generated client summaries drawn from session memory |
| AI File Summary | AI-generated document summaries with consent checks |
| Advanced AI agents | Upgraded to Sonnet model with 5,000 credits per seat per month |
| Workflow Builder | Visual builder for creating custom multi-step automations |
| AI Co-builder | Describe an automation in plain English; Praxi AI drafts a workflow for your review |
| Customer Journeys | Multi-step automated client engagement sequences |
| Marketing Campaigns | Multi-channel campaign builder (email, SMS, portal) |
| Multi-location support | Up to 5 practice locations included (additional locations via add-on) |
| Custom branding | Practice colours and logo across every surface |
| API access | REST API for custom integrations (includes key creation, rotation, revocation) |
| Practice analytics | Practice insights, billing analytics, and the growth dashboard |
| Practice monitoring | No-show rates, wait times, and throughput dashboards |
| Commission management | Per-practitioner commission rules and statement generation |
| MHCP automation | Automated MHCP review reminders and claim follow-ups |
| Clinical photography | Wound progress tracking and before/after clinical image series |
| Form analytics | Per-template completion and drop-off analytics |
Limits:
- 5,000 client records per seat
- Up to 5 locations included; more via add-on
- Up to 100 active workflows and 2,000 workflow executions per month
- 50 GB secure encrypted storage per seat
Enterprise — Custom pricing
Enterprise is for large group practices, networks, and organisations that need unlimited capacity, a dedicated instance, or an SLA guarantee.
What is included (in addition to Pro):
- Unlimited practitioner seats (negotiated per-seat rate)
- Unlimited practice locations
- Unlimited AI credits (model ceiling lifted)
- Dedicated AWS instance (your data does not share infrastructure)
- Single sign-on (SSO)
- Developer Portal — public app SDK, OAuth client registration, and developer console
- Dedicated account manager
- 99.9% uptime SLA
- Unlimited secure storage
- SMS and voice transcription included
Enterprise pricing is custom-quoted. Contact hey@praxi.au to discuss your requirements.
Add-ons
Available extras are shown in your subscription settings. Prices below exclude GST.
| Add-on | Price |
|---|---|
| SMS — 100 credits | $14 one-off |
| SMS — 500 credits | $59 one-off |
| SMS — 1,000 credits | $99 one-off |
| AI credit pack — 5,000 credits | $49 one-off |
| Extra storage | $2/month per 10 GB |
| Extra location (Essentials) | $19/month per location |
SMS credits are charged per message segment. Long messages and messages containing emoji or other Unicode characters can use more than one credit. AI credit usage varies by task and model; a credit is not a clinical note or transcription minute.
Paid seats include transcription minutes (Essentials 60 minutes, Pro 20 hours). Check your available allowance in subscription settings.
Choosing your plan
Start with Essentials if:
- You are a sole trader or small practice
- Your workflow is mainly scheduling, clinical notes, and Medicare billing
- You do not need to build custom automations or run multi-location operations
Choose Pro if:
- You want an AI receptionist to handle inbound chat, email, and SMS enquiries
- You need to build custom workflows or automated client journeys
- You operate more than one location
- You want advanced analytics and reporting
- You want API access for custom integrations
Ask about Enterprise if:
- You have a large team (roughly 15 or more seats is a common entry point, though there is no firm minimum)
- You need a dedicated instance, single sign-on, or an SLA guarantee
What happens after your trial ends?
At the end of your 30-day Pro trial:
- A banner appears prompting you to choose a plan and confirm payment.
- If you confirm, your chosen plan activates immediately — no interruption to clinical workflows.
- If you do not confirm, authorised users can view and export existing records under the retrieval arrangements. New clinical work and costly processing are restricted. Student access requires separate current verification.
There is never an automatic charge at trial end.
What happens if I miss a payment?
If a payment fails, Praxi follows a three-stage process:
- Days 0–7 (Grace period) — full access continues while we retry the payment.
- Days 8–21 (Past due) — new clinical work and costly processing are restricted; authorised existing-record viewing and export remain available.
- Day 21+ (Suspended) — records access and subscription recovery remain available with identity, authority and audit controls. Suspension does not create a universal record-deletion date.
Resolve the payment failure and confirm subscription recovery to resume the applicable plan. Merely updating a payment method is not proof of payment.
Cancellation
You can cancel a paid plan at any time from Settings → Subscription → Cancel Subscription. Your subscription runs until the end of the current billing period. There is no automatic change-of-mind refund for the unused portion, but statutory rights and agreed remedies remain. After the paid period, authorised existing-record access and retrieval remain separate from the Student programme.
Closing the whole account
Cancel Subscription stops billing. Close Account ends access for the entire practice after a 30-day reversible grace period. Closing is not a delete-everything action — clinical records stay retained for the statutory period. See Close Account for steps, the confirmation phrase, and the retention table.
Frequently asked questions
Is the price per practice or per practitioner?
Per practitioner seat. A practice with three practitioners is billed three seats. Receptionist and admin staff who use clinical workflows are also seats; admin-only users with no access to clinical records are not billed.
Do I get a discount for annual billing?
Yes. Annual billing is 2 months free (pay 10 months). Essentials is $590/year (about $49.17 per seat per month); Pro is $1,190/year (about $99.17 per seat per month).
Can I switch plans mid-cycle?
Yes. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.
Is there a free plan?
The Student plan is free for verified students and provisional or supervised practitioners in an eligible registered or self-regulated profession. All other plans require a subscription after the 30-day trial.
Does Praxi offer discounts for larger practices?
Pro and Essentials pricing is fixed per seat. For practices with a large number of seats, Enterprise pricing is custom-quoted and often more cost-effective. Contact hey@praxi.au to discuss.
Related
- Tier Feature Matrix — full feature-by-feature comparison across tiers
- Regulation-Locked Features — features that remain active regardless of subscription status
- Switching to Praxi — migrating data from your current system