Subscription Tier Feature Matrix
Praxi offers Essentials and Pro paid plans, a verified free Student programme and custom Enterprise arrangements. The accepted plan specifies available features, limits and charges.
Tiers at a glance
| Tier | Price (AUD/seat/mo) | Annual (equiv./mo) | Maximum practitioners |
|---|---|---|---|
| Student | Free | — | 1 (self) |
| Essentials | $59 | $49.17 | Pure per-seat (no cap; every seat is a billed unit) |
| Pro | $119 | $99.17 | Pure per-seat (no cap) |
| Enterprise | Custom | Custom | Unlimited |
Annual billing is 2 months free (pay 10 months). Full plan detail: Plans and Pricing.
Tier ordering
STUDENT < ESSENTIALS < PRO < ENTERPRISE.
The deprecated SOLO, TEAM, and GROWTH tier names are no longer emitted by
the application but may appear in historical records; they map to ESSENTIALS,
ESSENTIALS, and PRO respectively.
Feature matrix
Availability depends on the accepted plan, enabled release and applicable permissions and usage limits. A feature described here is not automatically available merely because it appears in a demonstration or on a roadmap.
Pro (and above)
| Feature key | Description | Notes |
|---|---|---|
custom_branding | Customise practice colours and logo across every surface | — |
multi_location | Operate multiple practice locations under one organisation | First location is free on every tier |
workflow_create | Visual workflow builder for custom automations | — |
phone_agent_receptionist | AI receptionist handling inbound enquiries via website chat, client portal, email and SMS. Pro includes 100 handled conversations/month; full-time add-on unlocks 1,500/month fair-use at $199/month per practice. Phone calls are not answered by AI. | 100 conversations/month included in Pro seat price |
advanced_ai | Specialist AI agents, client summaries and consent-checked document summaries | Rolling out progressively |
api_access | Public REST API access for custom workflows | Includes API key create, rotate, and revoke |
Enterprise
| Feature key | Description | Notes |
|---|---|---|
custom_integrations | Custom HL7 / REST API integrations with external systems | Rolling out progressively |
developer_portal | App SDK, OAuth client registration, and developer console | — |
AI model and usage ceilings follow the purchased plan and add-ons; they are not a separate feature switch.
Read-only analytics surfaces
22 dashboards and analytics pages — including practice insights, billing analytics, and practice reports — have no write actions and are accessible only on the appropriate tier.
When paid or trial access ends
After any applicable payment grace period, an inactive subscription uses records access: authorised users can view and export existing records and manage subscription recovery. New clinical records, uploads, paid AI, transcription, SMS and ordinary practice automation are restricted. Sign-in, record-authority checks and security audits continue.
Records access is separate from the free Student programme. It does not promise indefinite free storage or establish a universal legal retention period. The accepted Terms govern handover and retrieval; applicable legal retention, custody and holds must be assessed separately.
Trials and Student access
The standard Pro trial lasts 30 days. Trial expiry does not charge a stored payment method automatically: paid conversion requires confirmation of the plan and charges. Without that confirmation, access becomes records access; your selected plan is retained for retrieval and recovery.
Free Student access requires current verification of eligible student or provisional or supervised practitioner status in an eligible registered or self-regulated profession. You apply from Settings → Subscription → Student verification and Praxi reviews each submission manually. It has its own features, supervision requirements and usage limits. It is not granted automatically after a trial or cancellation. General marketing is optional and does not determine free access.