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Browser Requirements

Praxi is a web-based application that runs in modern browsers. For the best experience, we recommend using an up-to-date version of Google Chrome.

Supported Browsers​

BrowserMinimum VersionStatus
Google Chrome110+Recommended
Microsoft Edge110+Supported
Safari16.4+Supported
Firefox115+Supported
Internet Explorer--Not supported
Internet Explorer is not supported. If your organisation's IT policy

requires Internet Explorer, please contact your IT department about enabling access to a supported browser. :::

For Praxi to function correctly, ensure the following browser settings are enabled:

  • JavaScript -- Required for all application functionality.
  • Cookies -- Required for authentication and session management. Praxi uses secure, httpOnly cookies.
  • Notifications -- Recommended for appointment reminders, client messages, and practice alerts.
  • Pop-ups -- Allow pop-ups from your Praxi domain for document downloads and print previews.

Installing Praxi as a PWA​

Praxi can be installed as a Progressive Web App (PWA) on both desktop and mobile devices. This provides a native-like experience with offline capabilities.

Desktop (Chrome or Edge)​

  1. Navigate to your Praxi URL (e.g., app.praxi.au).
  2. Look for the install icon in the address bar (a monitor with a down arrow).
  3. Click Install when prompted.
  4. Praxi will open in its own window and appear in your application launcher.

Desktop (Safari on macOS)​

  1. Navigate to your Praxi URL in Safari.
  2. From the menu bar, select File > Add to Dock.
  3. Praxi will appear in your Dock as a standalone application.

Mobile (Safari on iOS)​

  1. Navigate to your Praxi URL in Safari.
  2. Tap the Share button (square with an up arrow).
  3. Scroll down and tap Add to Home Screen.
  4. Tap Add to confirm.
Installing the PWA is recommended for practitioners who use Praxi daily.

It provides faster loading and a cleaner interface without browser toolbars. :::

Mobile (Chrome on Android)​

  1. Navigate to your Praxi URL in Chrome.
  2. Tap the browser menu (three dots).
  3. Select Install app or Add to Home screen.
  4. Confirm the installation.

Screen Resolution​

Praxi is responsive and works across screen sizes. For the best experience:

  • Desktop: 1280x720 or higher recommended.
  • Tablet: Landscape orientation recommended for clinical workflows.
  • Mobile: Portrait mode is fully supported for common tasks.

Troubleshooting​

IssueSolution
Page does not loadCheck that JavaScript is enabled and clear your browser cache.
Session expires frequentlyEnsure cookies are enabled and not being blocked by browser extensions.
Notifications not appearingCheck browser notification permissions and ensure they are set to Allow for your Praxi domain.
Slow performanceEnsure your browser is up to date. Disable unnecessary extensions that may interfere.

If you experience persistent issues, try accessing Praxi in a private or incognito window to rule out extension conflicts.

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