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Review a Medicare claim record

Certification in progress

Praxi is completing Services Australia conformance testing for Medicare Online Claiming. Production claiming becomes available once Services Australia grants the Notice of Integration (NOI). This page describes the workflow so your practice can prepare.

Use the claim record to understand what was sent and what needs follow-up.

Find the claim​

  1. Open Finance > Claims and choose Medicare.
  2. Search by client, invoice number or claim reference.
  3. Select the claim to review its reference, linked invoice, practitioner, service date and amount claimed.
  4. Check Sent, Processed and Approved where available, together with the current status.
  5. Read Rejection reason if the claim was rejected, and open the invoice when you need to review or correct the service information.

Keep the claim reference when contacting support. For an assessment or payment review, compare the claim with your Medicare reports. For an organisational review beyond the details visible in the claim, ask your practice owner or manager to arrange the records you need with Praxi Support.

Follow up safely​

Resolve the reason shown before resubmitting. Do not assume a sent or approved claim has been paid. See Medicare claims in Finance for the queue statuses and Medicare claiming errors for returned messages.