Cancelling or Rescheduling an Appointment

To reschedule an appointment

You can request a reschedule directly from the portal:

1. Find the appointment on your appointments page
2. Tap Reschedule on the appointment card
3. Provide a reason (required) and suggest alternative times if you like
4. Your practitioner will review the request and confirm a new time

To cancel an appointment

1. Find the appointment on your appointments page
2. Tap Cancel on the appointment card
3. Optionally add a reason for the cancellation
4. Confirm your cancellation

Cancellation fees

Your practice may charge a fee for late cancellations (for example, less than 24 hours notice). Check with your practice for their cancellation policy.

Need help?

If you are unable to cancel or reschedule through the portal, contact your practice directly. They can make changes on your behalf.