Contact Your Practice
If you need help with your account or appointments, contact your practice directly.
How to find contact details
- Open the portal
- Your practice's phone number and email are shown in the portal
- You can also send a secure message through the portal
Getting help in the portal
The portal includes a Help section where you can:
- Chat with the AI assistant — Get quick answers to common questions about using the portal. The AI assistant can help with navigation, account queries, and general questions. It is not a mental health service.
- Search help articles — Browse articles about how to use the portal.
- Submit a support ticket — If you cannot find the answer you need, create a support ticket and your practice will respond. You can track the status of your tickets and add comments.
For technical issues
If the portal is not working correctly:
- Try refreshing the page
- Clear your browser cache
- Try a different browser
- Contact your practice — they can escalate technical issues to the Praxi support team
Emergency contacts
If you are in crisis or need immediate help:
- Emergency: 000
- Lifeline: 13 11 14
- Beyond Blue: 1300 22 4636
- Kids Helpline: 1800 55 1800
For more crisis support services, see Safety Resources.