Signing Documents Online
Your practice may send you documents to review and sign electronically before or during your treatment.
Documents that require your signature
Common examples include:
- Informed consent — Agreement to receive treatment, outlining the nature of services, fees, and your rights
- Privacy and confidentiality agreement — How your information is collected, used, and stored
- Treatment agreement — Terms of your treatment arrangement, including cancellation policies
- Telehealth consent — Specific consent for video-based sessions
- Third-party consent — Permission to share information with other professionals (for example, your GP or a specialist)
How to sign a document
- Go to the Documents section of your portal
- Documents awaiting your signature are marked with a Pending Signature badge
- Tap on the document to open it
- Read the document carefully — scroll through the entire content
- If you agree, tap Sign at the bottom
- You may be asked to type your full name or draw your signature on screen
- Tap Submit to complete the signing
Document status explained
| Status | What it means |
|---|---|
| Pending Signature | The document is waiting for you to review and sign |
| Viewed | You have opened the document but not yet signed it |
| Signed | You have signed the document — it is now part of your clinical record |
| Expired | The document was not signed within the required timeframe — contact your practice for a new copy |
After signing
- A copy of the signed document is saved in your Documents section for your records
- You can download a PDF of the signed document at any time
- Your practice receives a notification that you have signed
Tips
- Sign documents promptly — some practices require signed consent before your first appointment can proceed
- If you have questions about any document, contact your practice before signing
- Signed documents cannot be unsigned — if you wish to withdraw consent, contact your practice to discuss the process