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Setting Up Your Profile

Keep your details up to date so your practice can contact you and process claims correctly.

Updating your details​

  1. Tap My details in the portal menu
  2. Update your contact details, address, or emergency contacts
  3. Tap Save changes to confirm

Profile photo​

You can upload a profile photo to personalise your account:

  1. Go to your My details page
  2. Tap your avatar or the upload area
  3. Choose a photo from your device (JPEG or PNG, up to 5 MB)

To remove your photo, tap the remove option on the same page.

What information is stored​

Your profile includes:

  • Name and date of birth
  • Contact details (phone, email, address)
  • Emergency contact information
  • Medicare and health fund details (if applicable)
  • GP and referrer information

Your practice uses this information to provide care and process billing. All data is stored securely under Australian privacy laws.

Security settings​

You can manage your account security under Settings & security in the portal:

  • Passkeys — Sign in with Face ID, Touch ID, Windows Hello or your device PIN. A passkey is the recommended way to sign in and counts as your extra security step.
  • Multi-factor authentication (MFA) — Use a passkey, or an authenticator app as a fallback. Your practice may require this.
  • Backup codes — Single-use codes in case you can't use your passkey or authenticator app.

See Logging In for how to add a passkey.

Preferences​

Visit the Preferences page to customise your portal experience, including reminder settings and notification channels.