Notifications
Stay informed about appointments, messages, and forms.
Notification inbox
Your portal has a notification inbox where you can see all your recent notifications in one place. From the inbox you can:
- View notifications by category (appointments, messages, billing, and more)
- Filter to show only unread notifications
- Mark individual notifications as read, or mark all as read at once
- Delete notifications you no longer need
The unread count badge on the notifications icon shows how many new notifications you have.
Types of notifications
- Appointment reminders — Before your upcoming sessions
- New messages — When your practice sends you a message
- Form requests — When a new form is ready to complete
- Payment reminders — When invoices are due
- Assessment requests — When a new assessment is ready to complete
- Telehealth — Reminders about upcoming video sessions
- Documents — When your practitioner shares a document with you
Shared documents also appear in your Documents section as soon as your practitioner shares them.
Managing notification preferences
You can choose how and when you receive notifications:
- Go to Notifications & reminders in the portal menu
- Choose your preferences for each notification category — you can enable or disable email, SMS, and push notifications separately
- Set up quiet hours if you do not wish to receive notifications during certain times (for example, overnight)
- Save your changes
Some important notifications (such as security alerts) cannot be turned off.
Push notifications
To receive push notifications on your phone:
- Allow notifications when prompted by the portal
- On iPhone: iOS 16.4 or later required
- On Android: Supported on all recent versions