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DVA cover

If your practice accepts DVA funding, DVA pays the practice directly for covered treatment. You do not pay a fee or gap for that service.

What your card covers​

  • Gold Card (All Conditions): clinically necessary treatment for all conditions, subject to DVA's service and approval rules.
  • White Card (Specific Conditions): treatment for your accepted conditions and any other cover recorded on your card. Eligible veterans can also receive mental health treatment through Non-Liability Health Care, without an accepted compensation claim or proof that service caused the condition. Your White Card needs to include that mental health cover.

Check cover or apply for mental health cover through DVA's MyService or contact DVA. See DVA's mental health cover guidance.

Before treatment​

Give your practice your DVA card details, card type and any required referral. Keep these up to date. Ask your GP or other referrer about referral requirements for your treatment, and have the practice confirm cover and any approval needed before you attend. Medicare session limits do not set your DVA cover. See DVA's card and referral guidance.

For DVA allied health claims, review and sign the treatment services voucher confirming the services you received. Your practice must give you a copy. This is separate from Medicare's assignment of benefit.

Claims, privacy and problems​

DVA claims appear in More → Medicare claims on the web portal, or More → Medicare (or Medicare & NDIS) → Claims on iPhone. Amounts shown relate to your treatment claim, not a payment into your bank account.

Your practice shares your identifying and DVA card details, practitioner and referral details, and relevant treatment and fee information with Services Australia and DVA to check cover and process payment. Ask your practice what is needed; see DVA's privacy information.

If a claim is rejected, contact your practice through Messages or by phone. They can check card details, referral, condition cover or required approval and explain the next step. A rejection does not itself mean you must pay. Confirm arrangements with the practice before further treatment.

For other funding, see Medicare rebates or private health fund claims.